DakotaFreeOnline’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by DakotaFreeOnline anytime you interact with DakotaFreeOnline, such as when you visit our website, when you purchase DakotaFreeOnline products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at DakotaFreeOnline, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.

If you do not want DakotaFreeOnline to keep you up to date with DakotaFreeOnline news, software updates and the latest information on products and services click dakotadutyfreeca@gmail.com and update your personal contact information and preferences.

What information we collect and how we may use it

There are a number of situations in which your personal information may help us give you better products. For example:

• We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.
• When you interact with DakotaFreeOnline, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the DakotaFreeOnline products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
• We also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service.
• We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
• We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve DakotaFreeOnline’s products.

When we disclose your information

DakotaFreeOnline takes your privacy very seriously. DakotaFreeOnline does not sell or rent your contact information to other marketers.

Within the DakotaFreeOnline Group

To help us provide superior service, your personal information may be shared with legal entities within the DakotaFreeOnline group globally who will take steps to safeguard it in accordance with DakotaFreeOnline’s privacy policy.

How we protect your personal information

DakotaFreeOnline takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The DakotaFreeOnline Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the DakotaFreeOnline Store, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

Integrity of your personal information

DakotaFreeOnline has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at dakotadutyfreeca@gmail.com.  You can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.

Cookies and other technologies

As is standard practice on many corporate websites, DakotaFreeOnline’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

For example, knowing your first name lets us welcome you with a greeting the next time you visit the DakotaFreeOnline Store. Information such as your country and language — and if you’re an educator, your school — helps us provide a more useful online shopping experience. And your contact information, product serial numbers, and information about your computer helps us register your products.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. DakotaFreeOnline will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the DakotaFreeOnline website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers.

Our companywide commitment to your privacy

As we said, DakotaFreeOnline takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to DakotaFreeOnline employees and strictly enforce privacy safeguards within the company. In addition, DakotaFreeOnline supports industry initiatives, such as TRUSTe, to preserve privacy rights on the Internet and in all aspects of electronic commerce.

International users

DakotaFreeOnline abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. The following link provides more information about the U.S. Department of Commerce Safe Harbor Program.

DakotaFreeOnline’s website has links to the sites of other companies. DakotaFreeOnline is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about DakotaFreeOnline’s Customer Privacy Policy or data processing, please use the appropriate email dakotadutyfreeca@gmail.com to contact us. The DakotaFreeOnline Data Controller in your region will respond to your inquiry within 30 days.